Warranties You Can Actually Use

Most warranties sound great until you try to use them. At HAT we keep it simple: no gotchas and no fine print. We explain our coverage in plain English, so you know exactly what is and isn't covered before the job starts.

Plumbing Repair Warranty (72 Months)

Covers the entire repair, parts and labor, to correct any defect in materials or workmanship for 72 months.

What's not covered

  • Damage caused by misuse, neglect or improper maintenance
  • Acts of nature such as flooding, lightning or earthquakes
  • Repairs or modifications made by anyone other than HAT

Water Heater Warranty (72 to 144 Months)

We offer 6, 8 and 12-year warranty options on conventional and tankless water heaters, depending on the model you choose. Coverage includes parts and repair or installation labor to correct any defect in workmanship from the date of installation, and we handle the manufacturer warranty registration for you on day one.

What's not covered

  • Damage caused by misuse, neglect or improper maintenance
  • Acts of nature such as flooding, lightning or earthquakes
  • Repairs or modifications made by anyone other than HAT

Drain Cleaning Guarantee (120 Days)

If the same drain we cleared clogs again within 120 days of the original service, we'll come back and clear it at no additional cost.

What's not covered

  • Other drains in the home that we did not service
  • Clogs caused by foreign objects, improper use, tree roots, grease buildup, structural issues with the plumbing system or other causes outside our control
  • Repairs or modifications made by anyone other than HAT

Whole-Home Repipe Warranty (20 Years)

Covers the entire pipe replacement, parts and labor, to correct any defect in materials or workmanship for 240 months from the date of installation. The warranty transfers to the next homeowner if you sell your home.

What's not covered

  • Fixtures, appliances or components HAT did not replace
  • Damage caused by misuse, neglect or improper maintenance
  • Repairs or modifications made by anyone other than HAT

Cast Iron & Sewer Replacement Warranty (20 Years)

Covers complete cast iron and sewer line replacements, including parts, labor and excavation, to correct any defect in materials or workmanship for 240 months from the date of installation. The warranty transfers to the next homeowner if you sell your home.

What's not covered

  • Fixtures, appliances or components HAT did not replace
  • Clogs, backups or blockages in the pipes unless caused by a defect in the original installation
  • Damage caused by misuse, neglect or improper maintenance
  • Repairs or modifications made by anyone other than HAT

Heating & Air Repair Warranty (72 Months)

Covers the entire AC, furnace or heat pump repair, parts and labor, to correct any defect in materials or workmanship for 72 months.

What's not covered

  • Damage caused by misuse, neglect or improper maintenance
  • Acts of nature such as flooding, lightning or earthquakes
  • Repairs or modifications made by anyone other than HAT

Heating & Air Replacement Warranty

Coverage on a new AC, furnace or heat pump system is based on the manufacturer and the system you select. Your technician will walk you through the exact coverage for each option before you decide, and we install every system to the manufacturer's specifications so that warranty stays protected.

What's not covered

  • Damage caused by misuse, neglect or improper maintenance, including skipped filter changes
  • Acts of nature such as flooding, lightning or earthquakes
  • Repairs or modifications made by anyone other than HAT

How to Make a Warranty Claim

Call (817) 405-4575 or contact us online with your service date or invoice number, and let us know you're an existing customer. A licensed HAT technician will check the original work and the problem, and covered issues are fixed at no charge.

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