Short answers to the questions we hear most. Don't see yours? Call (817) 405-4575, day or night.
Scheduling, Pricing & Licensing
Are you really available 24/7?
Yes. HAT answers the phone and dispatches techs 24 hours a day, 7 days a week, including nights, weekends and holidays. Stetson Select members get priority dispatch.
How does your pricing work?
We use upfront, flat-rate pricing. Your technician diagnoses the problem and gives you the price before any work starts, so there are no surprises on the invoice.
Do you price match?
Yes. If a properly licensed and insured company gives you a lower quote for the same scope of work and comparable materials, we'll match it and beat it by $100.
Are you licensed?
Yes. Plumbing work is licensed through the Texas State Board of Plumbing Examiners (M-37665), and HVAC work through the Texas Department of Licensing and Regulation (TACLA158622E).
Do you offer financing?
Yes. We offer financing through Synchrony, Service Finance and Turns Finance for larger repairs and replacements. See Financing for details.
What is Stetson Select?
Stetson Select is HAT's membership plan for $19.99/month, with priority dispatch plus plan perks on plumbing and HVAC service. See Membership for everything included.
Which cities do you serve?
We're based in northeast Fort Worth and serve Fort Worth plus the surrounding cities in Tarrant County and nearby. See the full list on our Service Areas page.
Do you pull permits?
Yes. We pull the required city permits for work like water heater replacements, repiping and gas line work, and we schedule the inspections.
Plumbing
Should I repair or replace my water heater?
It depends on the age of the unit and the problem. Most tank heaters last 8 to 12 years. A leaking tank or repeated major failures usually mean replacement makes more sense than another repair.
How do I know if I have a slab leak?
Common signs are an unexplained jump in your water bill, the sound of running water when everything is off, damp or warm spots on the floor, and new cracks. We use acoustic and thermal tools to find the leak before any digging.
Heating & Air
How often should I service my AC and heater?
Twice a year: the AC in spring before the Texas heat, and the heater in fall before the first cold snap. Regular tune-ups prevent most summer breakdowns.
Should I repair or replace my AC?
A good rule of thumb: multiply the system's age by the repair cost. If it's over $5,000, replacing it usually makes more sense. We'll give you both options with upfront prices.